FeastForward Privacy Policy

Last Updated: October 26, 2025

Welcome to FeastForward! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how FeastForward ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, mobile application, and related services (collectively, the "Service"). Please read this policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you to provide and improve our Service. This includes:

  • Information You Provide Directly:
    • Account Information: When you create a FeastForward account, we collect your name, email address, password, and phone number.
    • Order Information: When you place an order, we collect details about the food items you select, your delivery address, any special instructions, and payment information. We use a secure third-party payment processor for all transactions.
    • Communication Information: If you contact us for support or feedback, we may keep a record of that correspondence. This includes emails, chat messages, and any other communications.
    • Profile Information: You may choose to provide additional information in your profile, such as dietary preferences, favorite cuisines, or a profile picture.
  • Information Collected Automatically:
    • Usage Data: We automatically collect information about how you interact with our Service. This includes your IP address, browser type, operating system, the pages you visit, the features you use, the time and date of your visits, and referring URLs. We use this data to understand user behavior and improve the Service.
    • Device Information: We may collect information about the devices you use to access our Service, including hardware model, operating system version, unique device identifiers, and mobile network information.
    • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity, to remember your preferences, and to enhance your experience on our Service. You can manage your cookie preferences through your browser settings.
  • Information from Third Parties:
    • Restaurant Partners: We may receive information from our restaurant partners, such as order details, customer feedback related to their establishment, and operational information necessary for delivery.
    • Payment Processors: We work with third-party payment processors who handle sensitive payment information. We do not store your full credit card details ourselves.
    • Marketing and Analytics Partners: We may receive anonymized or aggregated data from our marketing and analytics partners to help us understand trends and improve our Service.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

  • To Provide and Maintain Our Service: To process your orders, facilitate payments, manage your account, and provide customer support.
  • To Personalize Your Experience: To recommend restaurants and dishes based on your past orders, preferences, and browsing history.
  • To Improve Our Service: To analyze usage patterns, identify areas for improvement, develop new features, and conduct research and development.
  • To Communicate with You: To send you service-related notifications, updates, promotional offers (if you opt-in), and respond to your inquiries.
  • For Marketing and Advertising: To deliver targeted advertisements and marketing communications that we believe may be of interest to you, based on your engagement with our Service and other platforms.
  • For Safety and Security: To protect our users, our Service, and our business from fraudulent or illegal activities.
  • To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information in the following circumstances:

  • With Restaurant Partners: To fulfill your orders, we share relevant order details, delivery address, and any special instructions with the restaurant you have ordered from.
  • With Delivery Personnel: We share your name and delivery address with our delivery partners to ensure successful delivery of your order.
  • With Third-Party Service Providers: We may engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, customer support, marketing, and hosting. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by a government or regulatory authority, such as to comply with a subpoena or similar legal process.
  • In Connection with a Business Transfer: If FeastForward is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or control of your personal data.
  • With Your Consent: We may share your information with third parties for other purposes when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security protocols, including encryption, to protect data transmitted over the internet. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. We urge you to also take steps to protect your data, such as choosing strong passwords and keeping them confidential.

5. Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include:

  • Access and Correction: You have the right to access and update your personal information. You can do this through your account settings on our platform.
  • Deletion: You may request the deletion of your personal information. We will retain certain information as required by law or for legitimate business purposes, as described in this policy.
  • Objection to Processing: You can object to the processing of your personal information for certain purposes, such as direct marketing.
  • Withdrawal of Consent: If you have consented to our processing of your information, you have the right to withdraw that consent at any time.
  • Data Portability: In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section of this policy.

Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt out by following the unsubscribe instructions in those emails or by adjusting your communication preferences in your account settings.

6. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us:

FeastForward Customer Support
Email: privacy@blueluxurycamp.com
Phone: +1 310-858-7898

Mailing Address:
FeastForward Legal Department
9666 Brighton Way, Beverly Hills, CA 90210, United States

Thank you for choosing FeastForward. We appreciate your trust.